Refund policy
Return & Exchange Policy
AT HK BEACON INTL DEVELOPMENT LIMITED (hereinafter referred to as "we", "us" or "our"), we take your shopping experience very seriously. We offer a certain return and exchange policy for the fabrics purchased, but we also follow the relevant requirements of EU law.
1. Conditions of Return and Exchange
There is a quality problem with the product;
The merchandise was damaged during transit;
2. Return and Exchange Process
If there is a quality problem with the goods you received, please contact us by email within 14 days of receiving the goods.
Provide the order number, a photo of the item, and a description of the problem, and we will process the return and exchange for you.
3. Refunds
For items that are eligible for return, refunds will be processed within 14 business days and will be refunded to the original form of payment.
If there is a quality problem or damage to the item, the return shipping cost will be borne by us.
4. Exchanges
If you wish to exchange an item and the item is eligible for return or exchange, we will send you a replacement item once confirmed.
5. After-sales support
If you have any questions about the quality of the fabric, please contact our customer service team and we will help on a case-by-case basis.
6. Legal Terms
According to EU consumer protection law, you have the right to request a return or exchange within 14 days of receiving the goods.
7. Contact us
If you have any questions, please contact us at:
Email: [email protected]